Welcome to Imagin Products Ltd.
01592 653865
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Customer Service FAQ

question mark FAQ

Here at Imagin Products, we take great pride in the uniformly high quality of not only the personalised badges that we offer, but also the customer service that we deliver at every stage of our relationship with a customer. After all, we want a wide range of businesses to find the whole process of ordering badges with us hassle-free. To make things even easier, we’ve decided to put together this quick but informative FAQ about our customer service.



How can I ask you a question that isn’t already answered on the website FAQ?

There are various ways in which you can get in touch with us to ask a question. These include reaching us by phone on 01592 653865 or using our online chat facility; to reach that, just click the ‘Contact’ link on the bottom navigation bar and then the button labelled ‘Live Chat’.


Unfortunately, you might want to contact us at a time, such as very early in the morning or very late in the evening, when we aren’t on hand to immediately speak to you either by phone or online live chat. If that is indeed the case, you can alternatively send us a message by email – our email address is info@imagin-badges.co.uk – or online form. You can also find that form on the Contact page of our website; fill in the required details, including your message, and click ‘Send’. Whether you send your message by email or online form, we will get back to you as soon as possible.


Could you help me to decide which badges I should order?

Of course! However you get in touch with us, you can get advice from a genuine expert in name badges. Whether you have questions about name badges in general or the specific ones available for purchase from our company, you can put those questions our way and we will do our best to provide helpful answers.


Before you do ask us your questions, however, consider that the Internet could already have the answers – especially if those questions are about the subject of name badges more generally. If, for example, you run a small business and are unsure about the exact ways in which staff badges could benefit your business, then this article could enlighten you.


Could you give me a quote for how much my particular order with you would cost?

Yes! You can opt to receive a quote either instantly or by email. Whichever of these two you choose, it’s just a matter of, on our Contact page, clicking the relevant link near the top of the page – so, either ‘INSTANT QUOTE’ or ‘EMAIL ME A QUOTE’ – before filling in the form to specify what type of order you want a quote for. We will then get back to you with a quote that is, above all, accurate… and, we hope, pleasing for you!


Are there any hidden charges when ordering with you?

None whatsoever, we are delighted to say! That includes no setup fees and no design fees.