Standard Terms of Business
Thank you for using Imagin Products Ltd as your badge supplier, it is a pleasure to have you as a customer. Please read carefully the terms of business which follow, they are for your, as well as our, protection and please note that by placing an order with Imagin Products Ltd, in person or via the website, you are consenting to be bound by these standard terms of business.
Expectations on timings, e.g. creation of proofs, artwork amendments, printing and delivery
Subject to product and stock availability, we expect to:
• provide you with a pdf proof for your approval within two (2) working days of your initial enquiry or placing an order on the website.
• dispatch your order, for delivery within the UK only, within three (3) working days of receiving your approval to print – please note, a signature for receipt will be required so please ensure that someone is available at the delivery address. Larger orders may take longer however Imagin Products Ltd will notify you of any change (s) to the standard 3 working days.
If you make a number of subsequent changes to the approved proof, the estimated timings shown above may be subject to change and extension.
Up to 5 (five) pdf proofs are included in our quoted price. If you want to make changes please feel free to do so. If you wish to make further changes (ie after 5 proofs) a charge of £5.00 may be made for each additional proof sent.
Payment details for all orders are required at the time of order placement.
VAT will be charged at the standard rate
If for any reason whatsoever you should cancel the order once we have gone to print you will be charged for all work carried out until the receipt of the cancellation.
We can supply samples prior to order confirmation, however, we do reserve the right to decline the request for a sample.
Returns, Refunds and Complaints policy
Imagin Products Ltd is proud of it’s reputation. We try our hardest to provide the very best service and the very best product. We are always concerned that clients are happy with the product supplied and will do everything in our power to remedy situations where they are not. Complaints regarding the goods supplied must be made within seven (7) days of delivery of the order (by contacting us at the e-mail/telephone numbers shown below) or they cannot be considered.
All faulty/damaged goods must be returned to us (address below) before we send out replacements.
If for any reason you are dissatisfied with a product from our stock range (excluding bespoke and personalised items) purchased through the website, we will offer you a full refund or replacement with a comparable and similarly priced product provided the goods are returned to us within seven (7) days of receipts of the goods.
We regret that as personalised and bespoke items are made to order, and we do not print until you have approved the proof(s) we are unable to offer refunds or exchanges. This policy does not affect your statutory rights.
If we have made an error in fulfilling your order, we will correct or replace promptly the items supplied to you.
Where your purchase has been made using a credit card and you have chosen to receive a refund, the refund will be made to the same credit card within fourteen (14) days of notification. We can only make a refund by cheque when the original payment was made by cheque.
Imagin Products Ltd cannot be held liable for any printing error(s) where the data supplied by the customer has contained the error(s)
Loss and damage (in transit)/faulty goods
Imagin Products Ltd offers a choice of replacement or a full refund for goods that have been damaged in transit or are faulty. Please contact us (see details below) to notify us of the problem. Then please return the damaged or faulty goods, together with the packaging to the address below (see contacting us) within seven (7) days of receipt of the goods and we will then replace the goods or issue a refund, in line with our Refunds Policy (see above).
Events beyond our control (force majeur)
Imagin Products Ltd Ltd will not be responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause that is beyond our reasonable control.
Imagin Products Ltd will not be responsible for any late deliveries, where the delivery company has delayed the delivery. If the delivery is delayed by the delivery company we will refund the cost of the shipping charge (where one has been charged) but no refund will be offered for the cost of the goods.
This condition does not affect your statutory rights.
Prices shown on the websites are correct at the time of publication and are shown in GBP (£) and exclude VAT at the current rate. We reserve the right to change prices without notice.
The ranges of products and individual products shown on the website are subject to change without notice.
Imagin Products Ltd reserves the right to substitute discontinued stock with the closet available alternatives.
Colours and dimension tolerances
The dimensions of goods shown on the websites are approximate only. How colours appear on your screen depends on how your monitor is calibrated. For this reason there may be some variations in the printed colours. The customer should supply pantone references to Imagin Products Ltd to limit the variations.
If you have any queries regarding the size and/or colours of the products please contact us (on the e-mail or telephone number shown below) prior to ordering.
International orders and delivery to overseas locations
Imagin Products Ltd will deliver to overseas locations if requested. The delivery costs vary depending on the delivery times and destinations.
A signature for receipt will be required so please ensure that someone is available at the delivery address.
This section applies only to the extent permitted by law. For the avoidance of doubt, Imagin Products Ltd Ltd do not exclude or limit any liability for personal injury where such injury results from the negligence of Imagin Products Ltd Ltd, its employees, agents or sub-contractors or wilful default or fraudulent misrepresentation. Imagin Products Ltd Ltd does not accept any liability whatsoever for any errors or omissions and reserves the right to change information, prices, specifications and descriptions of listed goods, products and services. If an error is discovered in the price of goods you have ordered, we will inform you as soon as possible and give you the option to continue with the order at the correct price, order an alternative item or accept a full refund in line with our refund policy (see above). Imagin Products Ltd Ltd shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.
If you have any comments, questions or other matters you would like to raise with us about our products and services please contact us:
• By telephone on 01592 653865
• By e-mail to firstname.lastname@example.org
and we will do our best to help and respond to you promptly.
Please note that by placing an order with Imagin Products Ltd – in person or via the website – you are consenting to be bound by our standard terms of business which can be viewed on our website. Furthermore, Imagin Products Ltd reserves the right to vary these terms and conditions without prior notice and as we see fit.